FAQ FOR CUSTOMERS
1. A seller not responding
When a seller does not answer in spite of several attempts, we encourage you to contact us info@accesschangetech.comso that we can launch an inquiry.
If 48 hours of contacting us the seller has still not responded to you, you may hereafter ask for a cancellation. If however the parcel has already being sent, it is very possible that you receive it.
2. Cancellation of an Order
If you receive the parcel after the cancellation and you wish to keep it, Doja will have to disburse the payment to the seller.
If you receive the parcel after the cancellation and you do not want to keep it, you will be required to ask for a return address from the seller and then send it back. If the product has no defect and is in accordance with the image and the description, you will pay the return fees. If the product presents defects and is not in accordance with the image and the description, the seller will pay the return fees. In most of the circumstances the customers bears the cost of return.
3. Return a product
Return Information
Each seller has specified general conditions regarding returns, the seller states conditions around returns, as well as associated costs. We advise you to view the conditions under the“Delivery and conditions” tab, or this same tab on the seller’s shop page”.
Note that these conditions apply after 15 days following the receipt of the product, in accordance with the Hamon Law:https://droitfinances.commentcamarche.com/faq/507-loi-hamon-vente-a-distance-et -Internet-retractation
Returns are therefore allowed within 15 days of receipt of the item.
– If you wish to return during the 15 days following the reception of the product and the product conforms to the image and the description and there are no defects, you will pay the return fees.
– If you wish to return during the 15 days following the reception of the product and the product does not conform to the image and the description and presents defects, the seller will pay the return fees.
– If you express yourself after 15 days of receipt, it is the general sales conditions of the seller that will be applied.
Procedure of Return: We invite you to follow the following procedure:
1. Send a message to the seller to inform her of your request and explain the reasons for the return. It is important to ask for a return address. Kindly note the item must not have being worn or have stains or perfume. This is to ensure integrity of item being returned to the seller.
- Once the return is accepted, you just have to send the parcel to the address she gave you. Also, we strongly recommend you to inform the seller of the return of the parcel and provide her a tracking number to follow the progress of the return.
- Once the parcel has been received by the seller, you are immediately refunded within 14 days on your Doja wallet/ Bank account if you wish to cancel the order. In case of exchange, the seller will send you a new product very quickly.
4. My order has been cancelled
There are 3 scenarios where your orders can be cancelled:
1- The seller has not validated the order
Once you left your order, the seller has 48 hours to accept it. If it is not done, the order is automatically cancelled. The seller was not responsive or not connected to the site.
2- The seller has refused the order
The seller can cancel an order if the seller considers that it cannot honour it. Seller is required to provide you the reasons for the cancellation. If a seller cancels an order kindly send us an email at info@accesschangetech.com
3- Doja cancelled the order
It is possible that the order is cancelled by Doja, this is rare. If such happens we will send you an email explaining the reason for the cancellation. The amount of the order will hereafter be refunded directly to your Doja wallet/ Bank Account. This may take 14 working days to process.
5. I want to sell on DOJA: To sell on DOJA visit the sellers page http://shopdoja.com/doja-seller-landing/
If you have further questions please email info@accesschangetech.com
